Shipping & Returns

Cats of Old San Juan Books & Merchandise

Shipping

For Books:

Books are shipped in standard boxes via Media Mail to Puerto Rico and the U.S. Mainland.

Shipping Time but is usually under two weeks.

You can request a different shipping method by contacting Monica at mjsurrena@gmail.com. Please add “Shipping Method Request” in subject line. You will be invoiced for cost difference.

Returns

We want you to be completely satisfied with your purchase.

For Books:

If your book arrives damaged, we will gladly accept a return within 30 days of delivery.

Eligibility: Returns are accepted only if the book has arrived in damaged condition. Please contact us within 30 days of receiving your order to initiate a return.

To request a return, please email us at mjsurrena@gmail.com with the following information:

  • Your name 
  • A brief description of the damage
  • A photo of the damaged book

Once your return is approved, we will provide instructions for sending the book back. Upon receipt and inspection, we will issue a full refund or replacement minus shipping expenses.

Please note: Books that are not damaged, or return requests made after 30 days from the date of delivery, are not eligible for return or refund.

For questions, please email us directly.

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